Entegrity is looking for an experienced Help Desk Technician to join our team. The ideal candidate will have at least three years of experience performing the essential duties listed below.
- Triage incoming support tickets.
- Resolve assigned support tickets in a detailed and efficient manner via phone and remote assistance.
- Preform account terminations, active directory, and file permission changes.
- Troubleshoot customer applications
- Act as vendor liaison for line of business applications
- Troubleshoot computer performance issues
- Perform email configuration/changes.
- Troubleshoot network connectivity issues.
- Document and record time for all actions taken when working or resolving customer issue.
- Provide onsite assistance to install or troubleshoot hardware/software as needed
- Assist in creating documentation and procedures
- Be proactive in seeking additional duties and responsibility.
- Participate in on-call rotation.
- Ability to work efficiently
- Comfortable working independently and within a team environment
- Effective communication with clients and team members.
- Must be innovative and uphold a professional consultative demeanor when working with clients.
- Results driven work ethic to provide efficiency and deliver high quality and responsive support to our clients.
Please email resume to firstname.lastname@example.org